HearthWay Couriers | Premier Food Delivery & Logistics in Brighton, UK

Privacy Policy for HearthWay Couriers

HearthWay Couriers ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information in connection with our food delivery and logistics services, including on-demand meal delivery, subscription meal plans, contactless delivery, real-time order tracking, and partner restaurant logistics support.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all visitors, users, and others who access or use our online platform.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you.

Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to:

Name
Email address
Phone number
Delivery address (for orders)
Payment information (processed securely by third-party payment processors)
Order history and preferences

Usage Data

We may also collect information on how our services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our services, to improve and customize our services. You can enable or disable location services when you use our services at any time, through your device settings.

2. Use of Data

HearthWay Couriers uses the collected data for various purposes:

To provide and maintain our services
To process and manage your orders, including on-demand and subscription meals
To notify you about changes to our services
To allow you to participate in interactive features of our services when you choose to do so
To provide customer support and respond to your inquiries
To monitor the usage of our services and improve our online platform
To detect, prevent and address technical issues
To provide real-time order tracking and contactless delivery solutions
To support our logistics operations with partner restaurants
To deliver tailored content and promotions relevant to your interests

3. Legal Basis for Processing Personal Data under GDPR

If you are from the European Economic Area (EEA), HearthWay Couriers' legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

HearthWay Couriers may process your Personal Data because:

We need to perform a contract with you (e.g., fulfill your food delivery order)
You have given us permission to do so
The processing is in our legitimate interests and not overridden by your rights
For payment processing purposes
To comply with the law

4. Retention of Data

HearthWay Couriers will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. HearthWay Couriers will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Disclosure of Data

Business Transaction

If HearthWay Couriers is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

HearthWay Couriers may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of HearthWay Couriers
To prevent or investigate possible wrongdoing in connection with the services
To protect the personal safety of users of the services or the public
To protect against legal liability

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. HearthWay Couriers aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access: You have the right to request copies of your Personal Data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: You also have the right to withdraw your consent at any time where HearthWay Couriers relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you have a concern about our use of your data, you have the right to lodge a complaint with a data protection authority, such as the Information Commissioner's Office (ICO) in the UK.

9. Service Providers

We may employ third party companies and individuals to facilitate our services ("Service Providers"), to provide the services on our behalf, to perform service-related services or to assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Links to Other Sites

Our services may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

11. Children's Privacy

Our services do not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

HearthWay Couriers
1290 Kingsway
Unit 4B
Brighton, East Sussex
BN2 5UA
United Kingdom